AT&T has an intensive training program for their international call centers. The deck below is one of many that I created for AT&T’s internal training program. This particular one was focused on teaching agents how to retain customers and minimize losses. The objective was to maintain AT&T brand standards while taking over 50 pages worth of content and laying it out in a comprehensible way. A few pages are featured below.
(During the time of this project, AT&T was in the process of acquiring DirecTV)